Leading Global Insurance Company
Development (PoC) of a search engine for an intranet web portal where documents in any format are available. Employees are able to know who knows about what, and which documents talk about that issue.
NTT DATA uses Syntphony Knowledge Search as its Smart Knowledge Management solution, focused on know-who and know-how. First production release in February 2019 was located in the Technology and Innovation General Headquarters, one of NTT DATA’s departments. The deployment has been progressively carried out along the different departments of the company.
As of November 2020, there are more than 10.000 active users and almost 24.000 curated contents available in the system. Proved time savings have been achieved in the preparation of commercial proposals and other management and daily tasks, thanks to the connection between documents and people, and the speed and ease in locating needed information.
The search engine allows to search in natural language or by keywords. It allows to find between people and documents related to the performed search. For each one of the results, the user can access to their specific profile to find out more information.